Faq

I've just ordered a product. When will it be ready to be shipped? Does it have a lead time?


We usually always have all products in stock. Our grinders are usually sent within one week of receiving the payment. We need this week to make some finishing touches and to make the electronics suitable for the country to which the machine is being delivered too.

How will I receive my order? Delivery time?


We ship our grinders in a solid wooden box which ensures that your order will arrive safely. The packages are insured and tracked. For delivery to Europe we mostly use TNT and for larger orders DB Schenker. It takes 5-8 days for the orders to be delivered. We also do combined shipping, which means that if you order a set of small wheels and a contact wheel with your machine, they will be shipped in the same box and there will be no extra shipping costs.

Do you deliver outside the EU?


Yes, we do! For delivery rates, please send us your city, post code and the desired products using the contact form on our website!

Is VAT deductible?


Yes, VAT is deductible for company partners. Just add your company and valid VAT number in the checkout!

Do you have a representative for the North American market?


At the moment NO, but we are trying our best to find a business partner so we can keep our products in stock on American soil and minimize the shipping costs and delivery time.

Are you planning further expansion to your product list


Yes! We are constantly working on upgrading our current products, developing new ones and expanding our attachments selection. We have great things coming up! Stay tuned!

Do your machines demand three-phase electricity?


No, our machines are designed to be used on a normal, household electricity and made to meet the standards of the country in which they are being delivered to.

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